Chat Now is an exciting new instant messaging service which enables clients to ask questions and talk to Library staff in ‘real time’.
It is an extension of the Ask Us Now FAQ database and Information Desk service. It will enable clients to get in touch with library staff quickly and easily from any location.
The Chat Now service will initially be available from 10am – 4pm, Monday to Friday.
What do our students think?
“I think Chat Now will make it much simpler and be more convenient for students to ask more questions. With many companies across Australia adopting a live chat contact alternative, it’s pretty much a requirement for all help centres. With Chat Now, help is more readily available. I think this is likely to increase the number of questions and also the type of questions. For example, instead of physically walking up to the library help desk, students can ask librarians via the Chat Now advice for certain research or even how to find a specific book in the Library” –Glen
“If you have a question while you’re searching databases at home you’ll have someone to be able to ask” – Erin
“It will be a good channel for students to ask questions and if you need a quick answer” – Ingrid
During the semester break, we have been busy refurbishing the Medical and Camden Libraries and are happy to announce that Medical is ready to go with Camden soon to follow!
Both spaces have been refitted as learning spaces with bookable group study rooms, additional study spaces, touchscreen help points, roving learning support via Peer Learning Advisors, and printing, scanning and computing resources.
The doors are open, but we will continue to improve the spaces over the next few weeks with additional study furniture due to be installed in both spaces, and for Camden a new Holds and Loans (HAL) unit for high demand material and requested or recalled material via document delivery.
These spaces will initially operate from 7am-9pm Monday to Friday, and 8am-9pm Saturday, Sunday and Public Holidays with the view to making them 24/7 as soon as possible.
All current students and staff at the University can use the spaces and you should already have swipe access added to your campus card or staff card.
For more information on the Medical Library space, please visit http://tiny.cc/boschlibrary
It came to the Library’s attention that there is a fraudulent email scam targeting Library clients.
Some of our clients received an email that appears to be coming from the University of Sydney Librarian “Anne Bell”.
The email informs users that their accounts have expired and provides a link to reactivate their accounts. The link redirects them to a bogus webpage that looks similar to a Library’s “Login web page.
If a client inputs their UniKey details on that page their account credentials will be compromised.
The email and web page are not affiliated with the University of Sydney. Anyone who receives the email should delete it immediately.
If anyone entered their information on the web page, they should contact ICT as soon as possible and report a possible compromise and change their UniKey password.
Whether you need to concentrate in a quiet space, work quietly with a friend or study in a group there is place for you in the Library.
Choose the right zone for your study needs here.